CX Analysis explores your customer goals, needs and expectations to understand pain and pleasure points along their journeys for strategy and planning.
CX Modelling maps your customer experience journey to your products/services, channels and interaction points to demonstrate key areas to focus on optimising your customer experience.
CX design, redesign or re-engineering improves the customer experience journey when using a product/service and interacting across multiple channels.
Service design enhances business services and supporting capabilities enabling the customer experience.
Business Process Analysis focuses on the data, information, people, structure and governance supporting workflow activities to reduce waste and improve ways of working.
Creates source-to-target data mappings which capture embedded business rules and derivations and identifies current state data volume and performance to predict future state capacity requirements.
Investigates current reporting environment, structure and processes to identify opportunities for improvement, automation, self-service and increased decision capabilities.
Portfolio analysis, Objectives and Key Performance Indicators, Portfolio mix requirements, Delivery Planning, Backlog Management, PI and Sprint Planning & Delivery and Delivery Reporting.
Generates performance statistics to identify customer spend, key retail growth areas and opportunities for improvement.
Performing detailed analysis of retail pain points in terms of data, process and systems to identify the root cause of issues, and eliminate them for good.
Completes systematic data health checks to identify and resolve gaps, duplication and inconsistencies.