Services we offer
CUSTOMER EXPERIENCE ANALYSIS
CX Analysis explores your customer goals, needs and expectations to understand pain and pleasure points along their journeys for strategy and planning.
CUSTOMER EXPERIENCE JOURNEY MAPS
CX Modelling maps your customer experience journey to your products/services, channels and interaction points to demonstrate key areas to focus on optimising your customer experience.
CUSTOMER EXPERIENCE DESIGN
CX design, redesign or re-engineering improves the customer experience journey when using a product/service and interacting across multiple channels.
Service design enhances business services and supporting capabilities enabling the customer experience.
BUSINESS PROCESS ANALYSIS
Business Process Analysis focuses on the data, information, people, structure and governance supporting workflow activities to reduce waste and improve ways of working.
DATA MIGRATION ANALYSIS
Creates source-to-target data mappings which capture embedded business rules and derivations and identifies current state data volume and performance to predict future state capacity requirements.
Investigates current reporting environment, structure and processes to identify opportunities for improvement, automation, self-service and increased decision capabilities.
retail root cause analysis
Performing detailed analysis of retail pain points in terms of data, process and systems to identify the root cause of issues, and eliminate them for good.
RETAIL performance ANALYSIS
Generates performance statistics to identify customer spend, key retail growth areas and opportunities for improvement.
data quality and integrity ANALYSIS
Completes systematic data health checks to identify and resolve gaps, duplication and inconsistencies.