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analysis, process, data

Services

 

Our Services

 
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      CUSTOMER EXPERIENCE ANALYSIS     CX Analysis explores your customer goals, needs and expectations to understand pain and pleasure points along their journeys for strategy and planning.

CUSTOMER EXPERIENCE ANALYSIS

CX Analysis explores your customer goals, needs and expectations to understand pain and pleasure points along their journeys for strategy and planning.

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      CUSTOMER EXPERIENCE JOURNEY MAPS     CX Modelling maps your customer experience journey to your products/services, channels and interaction points to demonstrate key areas to focus on optimising your customer experience.

CUSTOMER EXPERIENCE JOURNEY MAPS

CX Modelling maps your customer experience journey to your products/services, channels and interaction points to demonstrate key areas to focus on optimising your customer experience.

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      CUSTOMER EXPERIENCE DESIGN     CX design, redesign or re-engineering improves the customer experience journey when using a product/service and interacting across multiple channels.

CUSTOMER EXPERIENCE DESIGN

CX design, redesign or re-engineering improves the customer experience journey when using a product/service and interacting across multiple channels.

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      SERVICE DESIGN     Service design enhances business services and supporting capabilities enabling the customer experience.

SERVICE DESIGN

Service design enhances business services and supporting capabilities enabling the customer experience.

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      BUSINESS PROCESS ANALYSIS     Business Process Analysis focuses on the data, information, people, structure and governance supporting workflow activities to reduce waste and improve ways of working.

BUSINESS PROCESS ANALYSIS

Business Process Analysis focuses on the data, information, people, structure and governance supporting workflow activities to reduce waste and improve ways of working.

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      DATA MIGRATION ANALYSIS     Creates source-to-target data mappings which capture embedded business rules and derivations and identifies current state data volume and performance to predict future state capacity requirements.

DATA MIGRATION ANALYSIS

Creates source-to-target data mappings which capture embedded business rules and derivations and identifies current state data volume and performance to predict future state capacity requirements.

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      REPORTING ANALYSIS     Investigates current reporting environment, structure and processes to identify opportunities for improvement, automation, self-service and increased decision capabilities.

REPORTING ANALYSIS

Investigates current reporting environment, structure and processes to identify opportunities for improvement, automation, self-service and increased decision capabilities.

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      DATA QUALITY AND INTEGRITY ANALYSIS     Completes systematic data health checks to identify and resolve gaps, duplication and inconsistencies. 

DATA QUALITY AND INTEGRITY ANALYSIS

Completes systematic data health checks to identify and resolve gaps, duplication and inconsistencies. 

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      RETAIL ROOT CAUSE ANALYSIS     Performing detailed analysis of retail pain points in terms of data, process and systems to identify the root cause of issues, and eliminate them for good. 

RETAIL ROOT CAUSE ANALYSIS

Performing detailed analysis of retail pain points in terms of data, process and systems to identify the root cause of issues, and eliminate them for good. 

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      RETAIL PERFORMANCE ANALYSIS     Generates performance statistics to identify customer spend, key retail growth areas and opportunities for improvement. 

RETAIL PERFORMANCE ANALYSIS

Generates performance statistics to identify customer spend, key retail growth areas and opportunities for improvement.